Terms & Conditions

By availing any service from LA PREMIA, the customer agrees to the following terms and conditions.

General

  • Express Delivery services are available at an additional charge of 50% to 100% over the standard tariff, depending on the requested turnaround time.
  • Customers are requested to inspect all articles at the time of delivery. Any concerns or discrepancies should be reported immediately upon receipt. LA PREMIA shall not be liable for claims reported after delivery.
  • After receiving your garment from dry cleaning, we recommend removing it from the packaging promptly to avoid prolonged compression, creasing, and moisture build-up.
  • In the event of a processing quality issue, LA PREMIA will provide one complimentary re-processing, wherever technically feasible.
  • Every reasonable effort is made to remove stains; however, complete stain removal cannot be guaranteed, particularly for old, oxidized, chemically treated, or permanent stains.
  • Articles are accepted for processing based on the customer's instructions and at the customer's own risk. While we exercise the highest standards of care, processing results may vary depending on the fabric, garment construction, age, and condition of the article.

Processing Disclaimer

LA PREMIA shall not be held responsible for:

  • Colour bleeding, colour transfer, colour fading, shrinkage, loss of colour fastness, or distortion caused by inherent fabric characteristics or manufacturing defects.
  • Damage to embroidery, sequins, beads, embellishments, prints, accessories, trims, buttons, zippers, ornaments, or decorative elements during the normal cleaning process.
  • Damage arising from weak fabric, ageing, deterioration, wear and tear, exposure to sunlight, moisture, chemicals, insects, or inferior manufacturing quality.
  • Defects such as cuts, holes, scratches, tears, weakened fibres, loose stitching, peeling, or hidden damage that become apparent during processing due to the pre-existing condition of the garment.
  • Articles that are not suitable for the recommended cleaning process despite care label instructions being absent, incorrect, or misleading.

Cleaning Process

LA PREMIA determines the most appropriate cleaning method based on the garment's fabric, construction, embellishments, and care requirements. Depending on the article, cleaning may include:

  • Premium Wet Cleaning
  • Soft Wash for delicate garments
  • Hydrocarbon Dry Cleaning
  • Fabric-specific detergents, emulsifiers, conditioners, and professional spotting agents

The selected process is determined solely by our technical team to ensure the safest and most effective care possible.

Delivery

  • Every effort is made to deliver articles within the committed timeline. However, delivery schedules may occasionally be affected due to unforeseen operational, technical, logistical, or force majeure circumstances.
  • Delayed delivery shall not entitle the customer to claim compensation, refunds, discounts, or waiver of service charges.
  • Customers are requested to collect processed articles within 15 days of the scheduled delivery date. LA PREMIA shall not be responsible for articles remaining uncollected beyond this period.

Household Articles

For carpets, curtains, sofas, upholstery, and similar home furnishings:

  • Dust and accumulated dirt often mask the original appearance of fabrics. After professional cleaning, colours may appear lighter or different. This is a natural result of soil removal and should not be construed as colour loss or processing damage.

Limitation of Liability

LA PREMIA shall not be liable for:

  • Loss or damage caused by fire, burglary, natural calamities, civil disturbances, or any other event beyond our reasonable control.
  • Cash, jewellery, valuables, documents, or any personal belongings inadvertently left inside garments or articles submitted for processing.
  • Any indirect, incidental, consequential, or special damages arising from the use of our services.

In the unlikely event that LA PREMIA is found responsible for damage to an article, compensation shall be limited to 5 times the processing charges paid for that article or ₹3,000, whichever is lower.

Upon payment of compensation or refund, ownership of the disputed article shall vest with LA PREMIA, and the company reserves the right to retain the article.

Pricing

  • Prices displayed are indicative and may vary depending on garment type, fabric composition, embellishments, construction, size, or complexity of processing.
  • Service prices may differ across stores, cities, and franchise locations.

Promotional Use

LA PREMIA may photograph garments or articles solely for internal quality records, staff training, or promotional and marketing purposes. Customer identity or personal information will not be disclosed without consent.

Legal

  • All disputes shall be subject to the exclusive jurisdiction of the competent courts in Uttar Pradesh, India.
  • LA PREMIA reserves the right to amend, modify, suspend, or update these Terms & Conditions at any time without prior notice.

Customer Support

For any queries or assistance, please contact Customer Care: +91 98738 38000.

La Premia is a premium garment and lifestyle services brand operated by Fairelaveur LLP. Email: info@fairelaveur.com

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